Chief of Staff & Transformation Director

Contract: Fixed-Term Contract, 24 months

Location: Maidenhead, Berkshire (Hybrid flexible, 3 office days per week)

Salary & Compensation: Up to £130,000 per annum + extensive benefits

Join us at one of the most important moments in our history.

Life Services Group is bringing together some of the UK's most recognised end-of-life brands under a single vision, creating a modern, connected organisation that supports families through some of life's most significant moments. Our mission is to help families navigate difficult times with simplicity, dignity, kindness and exceptional care, whilst building the UK's leading end-of-life services business.

We have ambitious plans.

Over the coming years, we will be transforming how we operate, how we serve our customers, how we leverage technology and data, and how we bring together our businesses under a unified Life Services Group strategy. This will involve large-scale operational transformation, cultural evolution, digital modernisation and business change programmes across the Group.

To help us deliver that ambition, we are looking for a Chief of Staff & Transformation Director. This is a career-defining opportunity for someone who thrives at the centre of business transformation.

The opportunity

Few roles offer this level of visibility, influence and impact.

Reporting directly to the Chief People & Transformation Officer and working closely with the CEO and Executive Leadership Team, you will sit at the heart of our transformation agenda, helping turn strategic ambition into tangible delivery.

You will act as a trusted partner to senior leaders, bringing structure to complexity, creating momentum where progress is needed and ensuring that critical transformation initiatives remain aligned, visible and on track.

This is not a traditional Chief of Staff role. Nor is it a pure transformation leadership role. It is a unique blend of both.

You will influence how major decisions are made, how priorities are set, how programmes are governed and ultimately how Life Services Group delivers the next phase of its evolution.

Why this role matters

The next few years will be transformational for Life Services Group.

We are investing in our future, modernising how we work, enhancing our customer experience, evolving our operating model and accelerating our digital journey across the organisation.

Success will require exceptional coordination, leadership alignment and delivery discipline.

You will help ensure the right conversations happen at the right time, that strategic priorities translate into actionable plans and that transformation programmes remain focused on delivering meaningful outcomes for our colleagues, customers and communities

What You'll Be Doing

• Working directly with the CEO, Chief People & Transformation Officer and Executive Leadership Team.
• Driving visibility, governance and oversight across major transformation programmes.
• Bringing pace, focus and accountability to strategic priorities.
• Tracking programme delivery, risks, dependencies, milestones and benefits.
• Supporting executive decision making through clear insight, recommendations and briefing materials.
• Resolving barriers to progress by aligning stakeholders and driving action.
• Leading complex initiatives and stepping into critical programmes when additional leadership support is required.
• Helping shape the future operating model of Life Services Group and supporting our ongoing digital transformation journey.

We're Looking For Someone Who Has

• Experience operating as a Chief of Staff, Transformation Director, Strategy Director, PMO Leader or senior transformation professional.
• Worked closely with CEOs, Executive Leadership Teams and Board-level stakeholders.
• Successfully led or oversaw multiple programmes and transformation initiatives simultaneously.
• A proven track record of delivering change, influencing senior stakeholders and driving action without relying on hierarchy.
• Experience operating in complex, multi-site organisations undergoing significant change
• The ability to move effortlessly between strategic thinking and practical execution.

Receive a benefits package that reflects your leadership and impact

At senior level, we recognise the scale of your leadership and the impact you have across the business. That’s why we offer a comprehensive and competitive package designed to support you and your family, while enabling you to perform at your best and continue to grow.

• Time to recharge - 25 days’ annual leave plus bank holidays, giving you the space to maintain balance and sustain performance.
• Supporting you on the move - £6,000 car allowance (role dependent) to support travel where required.
• Rewarding your impact - Opportunity to earn up to 10% annual bonus, aligned to business performance and your contribution.
• Healthcare for you and your family - Private medical cover for your family, offering reassurance and quick access to treatment when it matters most.
• Planning for your future - 4% matched pension contribution to help build long‑term financial security.
• Enhanced peace of mind - Life assurance cover at 4x your salary to provide additional protection for your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, with savings across high street and online retailers.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Supporting your growth as a leader - Ongoing leadership development and long‑term career progression opportunities within a national organisation.
• Additional wellbeing benefits - Including eyecare support, flu jab reimbursement and lifestyle discounts.
• Making work easier - Free on‑site parking available at most of our locations.

Why Life Services Group

Life Services Group exists to help every family in Britain navigate the hardest moments of life. We bring together trusted names across funeral services, crematoria and cemeteries, legal services, direct cremation and wills, including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill, so families can get more of the support they need in one place.

Our ambition is to support one in three families across the UK as they plan for, navigate and deal with death. We want to set a new standard for care, service and simplicity across the sector.

Death is part of life, and being there for families when it matters is what we do. That means making difficult moments feel more supported, more straightforward and more human.

We are building a modern group that supports families at every stage, from planning ahead with wills and funeral plans, to arranging a funeral, cremation or burial, and managing probate afterwards. This is a defining moment for our business. With stronger foundations, clearer strategy and real momentum, we can change end‑of‑life care for the better. We are modernising how we work, investing in our colleagues and technology, and helping more families than any one brand could alone.

Wherever you work in Life Services Group, in one of our local teams, specialist brands or group functions, you’ll be part of work with meaningful purpose. You will help families through some of life’s hardest and most important moments.

Across all our brands, we want colleagues to grow with us through better training, stronger support, modern tools and clearer opportunities to build skills and confidence. You’ll be part of teams who care deeply about what they do, look out for each other and take pride in doing work that matters.

You will also help shape the future of end‑of‑life care. That means making support simpler, more connected and more human for families, while each brand keeps the identity, expertise and community connection people already know and trust.

If you want a career with meaningful purpose, room to grow with us and the chance to shape the future, find your Life’s work.

FCA Statement

Dignity is part of a group that includes FCA‑regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

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