Regional Vice President Sales - Service Cloud

About Service Cloud

Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.

With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

About the Role

RVP, Service Cloud (UKI) Salesforce is looking for an experienced Regional Vice President (RVP) to lead and grow one of our Service Cloud Sales teams across the UKI region. This is a senior sales management role, and will play a pivotal part in accelerating our Service Cloud revenue in one of our most strategic markets.

Responsibilities

• Lead and develop a team of Account Executives (AEs) and Specialists focused on Service Cloud solutions across UKI, selling into Regulated industries
• Define and execute the regional go-to-market strategy for Service Cloud
• Drive revenue growth by owning the regional forecast and delivering against quarterly and annual targets
• Operate in a Specialists / matrix model, partnering closely with Core AEs, Solution Engineers, Customer Success, and cross-functional stakeholders to drive complex, multi-product deals
• Build and maintain executive-level relationships with key customers and prospects across UKI
• Coach and mentor the team on strategic selling, deal qualification, and pipeline management
• Collaborate with EMEA and Global leadership to align on priorities, best practices, and resource allocation
• Represent the voice of the customer internally to influence product roadmap and go-to-market strategy

Requirements

• 3+ years of experience in a sales management or leadership role, ideally in enterprise software / SaaS
• Proven track record of consistently achieving or exceeding revenue targets in a regional or territory leadership capacity
• Experience managing and coaching high-performing sales teams in a fast-paced, dynamic environment
• Strong background in complex, multi-stakeholder enterprise sales cycles
• Demonstrated ability to operate effectively in a matrix / co-prime sales model, working across multiple internal teams and stakeholders

Skills & Competencies

• IT sensibility — comfortable navigating conversations around IT and AI strategy, enterprise architecture, and digital transformation
• Strong ability to communicate and build relationships with senior leaders and ability to engage at C-level (CIO, CISO, CDO)
• Excellent forecasting and pipeline management discipline
• Ability to influence without authority in a highly matrixed organisation

What We Offer

• The opportunity to lead a high-growth business in one of Salesforce's most strategic regions
• A collaborative, inclusive culture with a strong focus on career development
• Competitive compensation package including base salary, variable pay, and equity
• Access to Salesforce's world-class enablement, tools, and resources

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