Director, Commercial & Medical AI Transformation

Alexion UK & Ireland aims to use artificial intelligence responsibly to accelerate innovation, improve decision-making and enable colleagues to focus on the work that develops the greatest value for patients, customers and the rare disease healthcare ecosystem. The Director, Commercial & Medical AI Transformation will lead the strategy, prioritisation, adoption and expansion of generative AI and AI-agent workflows across Sales, Marketing and Medical Affairs in Alexion UK & Ireland. This leadership role involves product transformation and AI in business and healthcare. It focuses on identifying where AI can automate, augment, or redesign key activities throughout the product lifecycle. These activities range from early disease-area planning and pre-launch preparation to launch, in-market optimization, indication expansion, and lifecycle management. This role involves translating priority business needs into practical AI solutions and collaborating with internal and external partners to pilot, evaluate and scale them. Focus areas will include disease and tactical planning, account planning, advisory boards, sales and field medical training and coaching, content creation and reuse, launch planning and execution, field-force enablement, stakeholder mapping, customer and medical insight generation, knowledge management and cross-functional reporting. Combining deep pharmaceutical experience across Commercial and Medical Affairs with practical knowledge of Microsoft Copilot, Copilot Studio, AI agents, workflow automation, enterprise search and AI-enabled analytics, the successful candidate will work credibly across Sales, Marketing, Medical Affairs, AI Enterprise, Business Operations, Digital, Analytics, Legal and Compliance. They will convert business problems into safe, scalable solutions with measurable results. They will help develop the future operating model for the Alexion UK & Ireland region and build a culture of experimentation, continuous learning, and responsible AI adoption. Success will be measured through improvements in efficiency, brand performance, insight quality, customer and collaborator engagement, colleague experience and outcomes for individuals affected by rare diseases. The role supports functional expertise without replacing it by reducing unnecessary administration and improving access to reliable insights. This allows colleagues more time for strategic judgement, scientific exchange, collaborating with partners, customer understanding, and patient impact.,

• Identify, prioritise and scale AI-enabled ways of working that improve the effectiveness of Sales, Marketing and Medical Affairs across the rare-disease product lifecycle
• Design, build and deploy AI-enabled solutions using technologies such as Microsoft Copilot, Copilot Studio, AI agents, workflow automation and analytics platforms
• Lead pilot programmes to test AI solutions in real commercial and medical affairs settings, measuring outcomes, adoption and return on investment.
• Lead the change and adoption needed to embed AI-enabled ways of working across Marketing, Sales and Medical Affairs. Bachelor's degree in life sciences, pharmacy, medicine or a related subject.
• Significant Proven experience in pharmaceuticals, biotechnology or healthcare, with a strong understanding of Sales, Marketing or Medical Affairs across the product lifecycle.
• A record of leading digital transformation, process redesign or automation programmes, including enterprise technology launches.
• Experience transforming business problems into improvement plans, digital solutions or technology-enabled ways of working.
• Experience taking ideas from strategy through pilots, testing, improvement, adoption and scale.
• Strong understanding of generative AI technology alongside its application to business needs.
• Microsoft Copilot certification or an equivalent Microsoft AI credential.
• Proficient understanding of Microsoft Copilot and task-specific AI agents.
• Formal training or certification in AI, machine learning or generative AI, with practical use in business or healthcare.
• Experience assessing AI outputs for quality, accuracy, relevance, risk and ease of use.
• Experience working across functions and influencing senior leaders without formal authority.
• Ability to connect business priorities, customer needs, data, content and channels into a clear strategy.
• Strong business judgement, critical thinking and evidence-based decision-making when information is unclear.
• Ability to lead cross-functional change and build confidence and practical capability.
• Strong communication, facilitation, project management and stakeholder management skills.
• Ability to explain complex ideas clearly to business and technical audiences.
• A collaborative approach and comfort with changing priorities.
• High ethical standards and personal integrity.

Desirable Skills & Experience

• Project management qualification such as PRINCE2, Agile Project Management or Lean Six Sigma.
• Training in responsible AI, data privacy and AI governance, including GDPR, healthcare compliance and ethical AI principles.
• Experience in rare diseases.
• Experience in both commercial and medical settings, with an understanding of their different aims, standards and governance requirements.
• Sound scientific and commercial judgement, balancing business opportunity, evidence quality and governance.

When we put unexpected teams in the same room, we spark bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Here, you will shape how AI transforms the way we serve people living with rare and devastating diseases, combining the pace and entrepreneurial spirit of a biotech environment with the reach and investment of a global science-led company. You will work with innovative tools, sit alongside Commercial, Medical and technical experts, and turn ambitious ideas into scalable, compliant solutions that colleagues rely on every day. We value kindness alongside ambition, invite debate, and bring unexpected teams into the same room to unlock better answers‑so your expertise translates directly into impact for patients and the teams who support them.

Lead the next chapter of AI-enabled commercial and medical excellence-bring your vision, build the operating model, and create measurable patient impact today!

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