Freight Forwarding Operations Manager

Freight Forwarding Operations Manager

Birmingham | Circa £60,000 basic + uncapped bonus

Company car | Private healthcare | Contributory pension

Monday to Friday, 8:00am to 5:30pm

Ready to take ownership of a multimodal freight operation and help shape its next stage of growth?

This is an opportunity to join an established international freight forwarding business, leading its air, road and ocean operations from a modern Birmingham office. With the backing of a successful logistics group committed to developing its businesses, you'll have the scope to improve performance, develop your team and strengthen customer relationships.

Reporting directly to the Director, you'll combine operational leadership with commercial responsibility. Your decisions will influence service quality, profitability and account growth, making this an attractive move for a hands‑on manager who enjoys making a visible difference.

What's on offer

• Basic salary circa £60,000
• Uncapped bonus, with indicative bonus earnings of £10,000
• Company car
• Private healthcare
• Contributory pension
• Modern office environment
• Direct reporting line to the Director
• Opportunity to lead and develop a multimodal operation within an established logistics group

The role

You’ll manage the day-to-day operations department across air, road and ocean freight, ensuring customers receive a reliable service while maintaining strong commercial performance.

Your responsibilities will include

• Leading daily operations and providing hands‑on support when required
• Managing, motivating, mentoring and appraising the operations team
• Taking responsibility for departmental profit and loss
• Preparing and reviewing RFQs, quotations and tender submissions
• Developing key customer accounts and identifying opportunities for growth
• Negotiating with suppliers to secure competitive rates and service
• Attending customer and supplier meetings
• Resolving operational issues and maintaining service standards
• Identifying improvements to processes, productivity and profitability

About you

• Multimodal freight forwarding experience, ideally with an export bias
• Previous management experience within freight forwarding
• Strong hands‑on operational knowledge
• Experience managing profit and loss
• Confidence handling RFQs and tender submissions
• Proven customer relationship and key account management skills
• Strong supplier negotiation skills
• The ability to develop a team and lead by example
• A calm, commercially minded approach and clear communication skills

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