Customer Service Representative - Sales

OBJECTIVE

Metal Supermarkets, the world’s largest supplier of small-quantity metals, is seeking a dedicated and customer-focused individual to join our team in Woburn, MA. We pride ourselves on delivering exceptional service and high-quality metal products to our diverse customer base, which includes businesses, industries, and individual consumers.

Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email, and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.

Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in operating our machines and working with different metals. If you’re customer-focused, passionate about service and customer satisfaction, have a positive attitude, are solutions-driven, and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT!

• POSITIVE INTERACTIVE / PEOPLE SKILLS – People-friendly. You love to help and work with the public
• CUSTOMER-ORIENTED – Patient; empathic; providing excellent service and solutions to our customers
• THINKS “YES” BEFORE “NO” – Positive attitude and solutions-driven
• MOTIVATION & ENTHUSIASM – Love to work in a fast-paced environment
• ATTENTION TO DETAIL – Meticulous. You understand details make a difference
• ORGANIZATIONAL SKILLS – With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
• TIME MANAGEMENT SKILLS – Multiple customer and order timelines. You know how to keep on schedule
• PROBLEM SOLVING ABILITIES – Confidence with troubleshooting, investigating, and providing solutions
• ADAPTABILITY – Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE:

• Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
• Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
• Build sustainable relationships and trust with customers through open and interactive communication
• Recognize opportunities to generate sales leads and new customer development
• Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
• Entering and updating customer information into our Point of Sale software, as needed
• Accepting cash and taking credit/debit card payments

QUALIFICATIONS:

• Minimum one year of proven customer service experience
• Computer skills such as MS office, etc. a definite asset
• Clear communication and effective listening skills
• Exceptional telephone skills and etiquette
• Fluent in written and spoken English
• Strong math skills; mathematically inclined

WORKING @ METAL SUPERMARKETS:

POSITION: Permanent Full Time

HOURS: Regular business hours Monday to Friday

LOCATION:

Metal Supermarkets Boston North

16A 6th Rd

Woburn MA

01801

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