Head of Administration & Patient Services

Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets., 1. This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services. As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services. You will lead services across:

• The Three Bridges Medium Secure Directorate
• The Orchard Women's Service
• Low Secure and Community Services
• The Cassel Hospital
• Primary Health Care

Key responsibilities include:

• Leading and developing administration services across the division.
• Managing administration managers and supporting workforce development.
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
• Leading on governance processes, service procedures, and CQC activity.
• Supporting investigations, disciplinary processes, and service improvement initiatives.
• Managing departmental budgets and resources to support operational excellence.

The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services., This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for is over £500m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

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