This is for well-established commercial vehicle parts specialist based in Exeter. With years in the HGV sector, they have built a stellar reputation for quality parts supply and exceptional service. They are genuinely committed to the professional development of their team members, offering comprehensive training programmes and clear advancement pathways to ensure staff have the knowledge and skills to excel in the commercial vehicle industry.
What you’ll be doing:
As a Service Advisor, you'll serve as the essential link between customers and the technical team, ensuring exceptional service experiences while maximising workshop efficiency and customer satisfaction. This customer-facing position offers an excellent opportunity to develop specialist product knowledge while building relationships with clients across the South West.
Advise customers on appropriate HGV parts and components based on their requirements
Process orders efficiently via telephone, email and in-person at the trade counter
Utilise parts catalogues and technical systems to identify correct components
Maintain accurate stock records and assist with inventory management
Build and maintain relationships with regular trade customers
Handle customer queries regarding parts availability, compatibility and pricing
Work with suppliers to source specialist components when required
Support the achievement of sales targets and business objectives
What we’re looking for:
Strong customer service skills with a consultative approach
Previous experience within the commercial vehicle/ automotive industry would be desirable
Good technical aptitude and willingness to develop product knowledge
Accurate data entry skills and attention to detail
Problem-solving abilities to address customer requirements effectively
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