Jnr IT Technician

At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate about delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients, and strong proven methodologies to make sure we can always deliver the best results.

We work with a varied range of clients and partners to bring leading-edge solutions to organisations delivering optimal return on investment. To us, every client problem is heard and understood by our entire team, and that is how we deliver tailored solutions with true passion and consideration. Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do.

The Role

The Junior IT Technician reports to the IT Operations Manager and is responsible for providing first-line IT support to Ingentive staff, assisting with general IT administration, and contributing to the smooth running of internal IT operations. This entry-level position offers an excellent opportunity to start a career in IT with strong exposure to support, infrastructure, and compliance practices including GDPR and ISO 27001/27018. The role is hands-on and service-focused, ideal for someone eager to learn and grow in a supportive, fast-paced environment.

Responsibilities:

• Provide first-line support to users via ticketing system, email, or in person.
• Troubleshoot hardware, software, and connectivity issues across laptops, desktops, and peripherals.
• Set up and configure new devices for starters and replacements.
• Assist with Microsoft 365 user support and access issues.
• Support onboarding and offboarding processes including system access and device management.
• Assist in basic cybersecurity awareness support and implementation of IT best practices.
• Maintain accurate records of IT assets and user allocations.
• Support license tracking and inventory alongside the IT Operations Manager.
• Document internal IT procedures and FAQs to support team knowledge and consistency.
• Collaborate with departments such as HR to support smooth onboarding and offboarding.
• Assist with tasks related to ISO 27001 and GDPR compliance as directed by the IT Operations Manager.
• Provide remote support to users working in hybrid or remote settings.
• Support senior IT staff on IT projects, including infrastructure or process improvements.

Quality Measures

• Responsiveness and resolution of IT tickets within agreed SLAs.
• User satisfaction and professionalism in IT support delivery.
• Accuracy and upkeep of IT asset records and account records.
• Support provided to the IT Operations Manager in line with expectations.
• Adherence to security and compliance protocols (e.g., GDPR, ISO, Cyber Essentials).

Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive is committed to equality of opportunity, diversity, and inclusion.

We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Other
• IT Services and IT Consulting and Administrative and Support Services

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