Cyber Security Analyst

Cyber Security Analyst, M-Threat & M-Score

Location: Hybrid / High Wycombe, UK

Job type: Permanent / Full-time

Sector: IT | Cybersecurity

Salary: Competitive Salary

Hours: Hybrid, Full Time, no overnight work (Mon – Thurs 9am–6pm, Fri 9am-5pm)

Reporting To: Head of Managed Services

About Saepio

Cyber security isn’t an add‑on to IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience and provide high‑impact events and campaigns.

What will you be doing?

You will be involved in a variety of managed services to our customers including Digital Risk Protection, Brand Protection and Dark Web Monitoring. You will set up services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service.

Responsibilities include:

• Onboarding: manage new customer onboarding to new security services
• Client Relationship Management: build and maintain relationships with existing clients, understand their needs, ensure satisfaction
• Service Delivery Management: support and guide customers to improve security awareness
• Issue Resolution: act as point of contact for service‑related issues and resolve them with internal teams
• Communication: provide regular updates, address inquiries, manage expectations
• Performance Monitoring: track service performance metrics to identify trends and areas for improvement
• Process Improvement: identify opportunities to enhance delivery processes and implement solutions
• Reporting: prepare and present high‑quality service reports to customers
• Documentation: maintain accurate records of service delivery activities, client interactions, and issue resolutions

What are we looking for?

This role suits someone with a background in SOC Analyst, Information Security Analyst, Security Awareness Training, Security Incident, Service Management, or Security Customer Success roles. You should be passionate about delivering high‑quality service, able to manage multiple customers, maintain a high level of detail orientation, and communicate professionally with clients and internal teams. You must have impeccable organisation and task management skills and be able to handle pressured situations and deadlines.

Requirements

• Experience: at least 1 year in a customer‑facing security operational support role providing incident/request management, service reporting, reviews and service improvement.
• Excellent communication and interpersonal skills.
• Creative problem‑solving skills.
• Organisational skills.
• Customer Relationship Management (CRM) skills.
• Attention to detail.
• Best in class customer service record.
• Collaborative teamwork.
• Desire to learn and skill development.

Other skills/qualifications (Desirable)

• Experience in a Managed Security Service Provider (MSSP).
• Digital Risk Protection/Brand Management (Rapid7, Zerofox, SOCRadar).
• Supply Chain Security Risk Management (Security Scorecard).
• SIEM tools (Microsoft Sentinel, Splunk, ELK, Siemplify).
• Vulnerability Management (Qualys, Nessus, Nexpose).
• Cyber Security certifications (e.g., CompTIA, NIST, ISO27000, SOC2, GDPR).

What do we offer

• Hybrid working.
• 25 days annual leave plus a half day for a “Duvet morning” and another for your birthday.
• BUPA Premium Health Insurance covering pre‑existing conditions.
• Critical Illness Cover.
• Royal London Pension Plan.
• Strong learning and development culture.
• Incentive trips exploring the globe.
• Free parking onsite at HQ.
• Cycle to Work scheme.
• Fantastic social events: Family Fun Day, Quarterly socials, Festive Party.
• Quarterly company‑wide recognition events (e.g., lunch at a Michelin star restaurant).

Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). We are unable to provide visa sponsorship at this time.

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