Senior IT Service Desk Lead - Hybrid, Career Growth

Goaco Ltd is seeking a Senior Service Desk Analyst to provide 2nd and 3rd line support for internal users and managed customers. You will mentor juniors and help drive continuous service improvements across the team.

You will be involved in onboarding, device deployment, and supporting Microsoft 365 environments (Intune, Entra ID) with Windows Server and AD administration. The role is hybrid (2 days on-site) across the UK, with opportunities to expand security-focused initiatives.

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