Provide advanced support across a range of enterprise business applications, investigating and resolving issues efficiently.
Support systems spanning document management, finance, CRM, HR, legal and other specialist applications.
Take ownership of application support processes while maintaining high service and information security standards.
Monitor application performance and availability, identifying and addressing potential issues.
The Candidate:
Strong experience providing advanced application support within an enterprise or professional services environment.
Proven experience supporting business-critical applications, ideally across document management, CRM, finance, HR or other line-of-business systems.
Strong knowledge of Microsoft 365 and Windows environments, including core productivity applications and desktop technologies.
Hands-on experience with ITSM/service management platforms, alongside incident management, troubleshooting and application lifecycle support.
Good understanding of Microsoft infrastructure and database technologies, including Windows Server, SQL Server/T-SQL, Active Directory/Entra ID, Exchange and remote access technologies.
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