An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.
Key Responsibilities
Provide 2nd line support for hardware, software and Microsoft 365 issues
Troubleshoot desktop, networking, printer and remote access problems
Support Active Directory, Entra ID, Exchange Online and Teams
Assist with server, cloud and network administration
Support software deployments, upgrades and IT projects
Apply security updates and assist with cyber security initiatives
Maintain accurate documentation and deliver excellent customer service
Requirements
Strong knowledge of Windows 10/11 and Microsoft 365
Experience with Active Directory, Entra ID and Exchange Online
Good understanding of TCP/IP, DNS and VPNs
Experience supporting end-user devices
Strong troubleshooting and problem-solving skills
Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
Full UK driving licence
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
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