Technical Services Analyst
Belfast City District
£26,000–£36,000
answering calls, responding to customer queries and logging tickets.
IT & Technology
2 days ago Apply on WhatJobs
IT Helpdesk & Technical Services Analyst
£26,000–£36,000
Telefónica Tech UK&I in Belfast is seeking a Technical Services Analyst to provide first point of contact for customers reporting IT issues. You will deliver an exceptional level of service when answering calls, responding to queries and logging tickets in our system.
In this role you will log tickets with detailed information, carry out basic incident resolution where possible, and proactively address customer questions while Upholding a positive, professional attitude throughout each
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