Operational Analytics and Insight Lead

Operations Analytics & Insight Lead

Permanent London (Hybrid)

Up to £100k + benefits

I'm currently representing my client on an exciting Operations Analytics & Insight Lead opportunity, leading the data and insights function across a complex operational environment.

The Role:

• Own and evolve the Data & Insights strategy across Operations.
• Lead, coach and develop a team of analysts.
• Establish a trusted single source of truth for operational and customer metrics.
• Design measurement frameworks, experiments, scorecards and performance thresholds.
• Act as the senior analytical partner to leadership, turning complex problems into clear commercial decisions.
• Drive analytical standards, quality and best practice across the function.
• Champion the responsible use of AI and automation across operations.

Requirements:

• Proven experience leading a data, analytics or insights function .
• Strong quantitative and statistical skills, including experiment design and testing .
• Ability to connect data and metrics to wider business outcomes .
• Strong stakeholder management and influencing skills at senior level.
• Strong technical understanding of SQL, cloud data warehousing and modern data tooling .
• Experience with tools such as BigQuery, dbt, Airflow, Git and Looker/Tableau or similar.
• Python experience is advantageous.
• Comfortable working with ambiguity while maintaining strong analytical rigour.

What Will Make You Stand Out:

• Experience building or transforming an analytics function.
• Strong commercial mindset with a track record of influencing strategic decisions through data.
• Experience within complex customer-facing or operational environments .
• Experience with AI, automation and operational analytics .
• The ability to challenge senior stakeholders and translate complex analysis into clear, actionable recommendations.

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