Business Application Lead

London | Hybrid (3 days per week) | Highly Competitive + Bonus + Benefits)

A leading organisation operating within a highly regulated environment is seeking an experienced Business Applications Lead to join its Technology Operations team.

This is a key role responsible for ensuring business-critical applications are effectively supported, governed, and aligned to business priorities. Acting as the bridge between business stakeholders, technology teams, and third-party suppliers, you will drive service excellence, stakeholder engagement, and continuous improvement across a complex application landscape.

The Role

You will be responsible for the operational ownership and governance of a portfolio of business applications, ensuring high levels of service performance, stakeholder satisfaction, and supplier accountability.

Working closely with senior business stakeholders, technology teams, and external partners, you will manage service issues, oversee application performance, support operational change, and ensure technology services continue to meet evolving business needs.

This role is focused on service ownership, stakeholder management, operational governance, and supplier management rather than hands-on technical delivery.

Key Responsibilities

• Act as the primary liaison between business stakeholders and Technology Operations.
• Build strong relationships across business and technology functions.
• Oversee service performance across a portfolio of business-critical applications.
• Lead and coordinate the resolution of service issues and escalations.
• Manage third-party technology suppliers and service partners.
• Produce service reporting, performance metrics, and management information.
• Drive continuous improvement initiatives across application services.
• Support the successful transition of new applications and changes into live service.
• Ensure operational requirements are considered throughout the application lifecycle.
• Contribute to service strategy, governance, and planning activities.

Experience Required

• Experience within Application Management, Service Delivery, Technology Operations, or Business Relationship Management.
• Strong stakeholder management experience within a complex organisation.
• Experience working with outsourced service providers and technology partners.
• Proven ability to manage business-critical applications and services.
• Knowledge of IT Service Management principles and frameworks.
• Experience driving service improvements and operational governance.
• Strong communication, influencing, and problem-solving skills.
• Experience gained within a regulated industry is advantageous.

What's on Offer

• High-profile role with significant stakeholder exposure.
• Opportunity to influence service strategy and operational performance.
• Collaborative and supportive team environment.
• Large-scale technology environment with significant investment.
• Hybrid working arrangement (typically 3 days in the London office).
• Competitive salary, bonus, and benefits package.

This opportunity would suit an individual who enjoys operating between business and technology functions, building strong relationships, improving services, and driving value across a complex application environment.

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