Version 1 is seeking an experienced ITSM Manager to supervise the ASPIRE Global Service Centre’s service delivery, governance, and continual improvement across incident, problem, change, and knowledge management. You will drive ITIL-aligned practices, mentor service desk teams, and collaborate with multi‑vendor IT estates to maintain high service performance.
The role focuses on compliance, risk management, and proactive improvements, with a strong emphasis on ServiceNow operations and security
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London
L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group…
London
Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary…
London
Oversee the problem management processes.
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