Sr Manager, Customer Business Planning - EMEA

CREATIVITY IS OUR SUPERPOWER.

It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity

The Senior Manager, Customer Business Planning - EMEA, is the global business owner responsible for defining, governing, and continuously evolving Mattel's Customer Business Planning (CBP) capability within Salesforce Key Account Management (KAM).

This role will establish a globally standardized commercial planning process that connects Customer Business Planning, Trade Promotion Management (TPM), Sales Forecasting, Demand Planning, and Commercial Finance into one integrated planning ecosystem. Working across Global Sales, Finance, Supply Chain, IT, and regional commercial teams, the role will drive process excellence, product strategy, and business adoption to maximize the value of Mattel's commercial transformation investment.

What Your Impact Will Be

Mattel is transforming the way it plans, forecasts, and manages customer business globally. This role is at the center of that transformation, ensuring Salesforce becomes the single commercial planning platform that connects Sales, Finance, Supply Chain, and Demand Planning. The successful candidate will help establish one global planning process, improve commercial agility, and maximize the return on Mattel's Salesforce Enablement investment.

Key Responsibilities

Global Process Leadership

• Own the global vision, governance, and roadmap for Customer Business Planning.
• Develop standardized global processes while balancing regional business requirements.
• Champion a single, connected commercial planning process across Sales, Finance, Supply Chain, and Demand Planning.

Product Ownership

• Serve as the Global Business Product Owner for Salesforce Customer Business Planning.
• Define and prioritize the product roadmap, enhancement backlog, and business requirements.
• Partner with IT and Salesforce development teams to deliver scalable business capabilities.
• Approve user stories, acceptance criteria, and functional designs to ensure business objectives are achieved.

Connected Planning & Business Integration

• Own the business design connecting Salesforce with Sales Forecasting, Demand Planning, Commercial Finance, and other planning systems.
• Ensure customer plans, promotional investments, and forecasts operate through one integrated planning process.
• Champion data integrity and a single source of truth across commercial planning.

Stakeholder Leadership & Change Management

• Build alignment across Global Sales, Regional Commercial teams, Finance, Supply Chain, IT, and external partners.
• Lead global business adoption through governance, communications, training, and continuous improvement.
• Influence enterprise decisions that balance global standardization with regional business needs.

Qualifications

What We’re Looking For

Experience

• 8+ years of experience in Commercial Operations, Sales Planning, Sales Forecasting, Revenue Growth Management, Commercial Finance, Supply Chain Planning, or related commercial functions.
• Experience leading enterprise business transformation or global technology implementations.
• Experience with Salesforce, CRM, TPM, ERP, or planning platforms (Anaplan experience preferred).
• Proven success leading complex, cross-functional initiatives in a global matrix organization.

Additional Information

What We Offer

• Gross annual salary range of GBP 85,760 - GBP 101,840
• Bonus scheme: Participation in Mattel Incentive Plan (MIP) with the target of 25% of base salary, payout is determined by company and individual performance results
• Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
• Car allowance
• Cycle to work scheme
• Employee assistance program: Access to (Unum), Modern Health, Headspace, and Maven
• Contributory pension scheme
• Private health insurance
• Dental insurance & dental service app
• Life & disability insurance
• Employee discount program "Be well at Mattel"
• Mattel products discounts
• Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

Mattel’s total compensation package is based on objective, gender-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel UK Limited’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.

How We Work

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at and

Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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