Demand Capacity Resource Planning Lead

This is a full time role which will require you to be onsite in our Burton Upon Trent office three days per week

Role Purpose

The Demand, Capacity & Resource Planning Lead (DCRPL) is accountable for converting forecast Patient demand into an integrated, end-to-end operational resource plan through the organisation’s Prescription to Treatment strategy. Patient volume is the primary demand input and is translated into activity, capacity, skill and workforce requirements across our core business areas.

The role owns both the strategic design of the planning model and the day-to-day execution of resource planning. It ensures resource and capacity decisions meet operational demands within agreed assumptions, approved budget levels, workforce establishment, productivity targets, service-level requirements and patient-safety controls.

The postholder will be an accomplished leader, stakeholder manager, and trusted adviser who creates one clear planning view across the end-to-end operation. They will combine strategic foresight with disciplined day-to-day resource control, ensuring decisions on people, process, technology and infrastructure are grounded in a transparent understanding of prescription demand, operational workload, shrinkage, service performance and budget.

Key Responsibilities

• Own the end-to-end demand, capacity and resource planning strategy across all in-scope operational functions.
• Develop and maintain a single end-to-end demand model.
• Own day-to-day resource planning and deployment across all operational functions, ensuring resource levels, skill allocation, shift coverage and contingency arrangements meet demand within agreed shrinkage, productivity, service-level and budget parameters.
• Convert patient volumes and therapy mix into activity across onboarding, prescription processing, patient enquiries, funding activity, pharmacy verification, pharmacovigilance, dispensing, accuracy checking, picking, packing and distribution.
• Translate functional activity into productive hours, capacity and FTE requirements using agreed KPIs, throughput, handling times, utilisation, shrinkage, occupancy, service levels and quality standards.
• Produce short, medium and long-term workforce plans covering skill mix, recruitment, training, shift coverage, management capacity, contingency and resilience.
• Monitor actual versus planned resource utilisation and expenditure, taking timely corrective action to address capacity gaps, unplanned shrinkage, productivity variance, service risk, overtime pressure and budget variance.
• Maintain workforce plans within approved budgets, escalating material demand or capacity changes through agreed governance and decision-making routes.
• Lead scenario modelling for new therapies, commercial growth, patient migrations, large-scale switches, funder changes, seasonal demand and service transformation.
• Partner with leaders across the organisation to validate assumptions and align growth forecasts with operational readiness.
• Identify opportunities to improve productivity, cross-skilling, resource flexibility, process design, automation, cost-to-serve and scalability.

Knowledge, Experience And Capabilities Required

• Significant leadership experience in demand, capacity, resource or workforce planning within complex healthcare, pharmacy, pharmaceutical, logistics or similarly regulated operations.
• Experience designing activity-based models that connect demand, process activity, productivity, shrinkage, budget and FTE.
• Advanced analytical capability, with the ability to challenge assumptions and convert complex data into practical operational decisions.
• Commercial and financial acumen, including headcount budgeting, cost-to-serve, capacity investment, productivity and benefits realisation.
• Proven ability to lead cross-functional governance and influence executive stakeholders.
• (Desirable but not essential) Experience of continuous improvement, automation, process redesign, or workforce optimization.
• (Desirable but not essential) Strong understanding of patient services, prescription processing, pharmacy operations, pharmacovigilance, dispensing and supply chain fulfilment.

Who are we?

Sciensus has been at the forefront of patient-centred healthcare for over 30 years. We deliver complex clinical care at home in the UK and help biopharma companies navigate the complexity of bringing their products to market across Europe, supporting more than 300,000 patients a year living with cancer, chronic conditions and rare diseases. Our mission is simple: to help patients quickly access and make the most of life-changing medicines. We do that through a team of more than 1,650 colleagues, including over 500 licensed clinical professionals, combining clinical expertise, digital innovation and operational scale to deliver care closer to home.

We’re proud to be Great Place to Work® Certified™ in both the UK and Switzerland, based on direct feedback from our colleagues. Our people tell us they value the difference they make for patients, the support of their teams and a shared sense of purpose. We’re committed to listening to that feedback, building on what’s working well and continuing to make Sciensus a place where colleagues can grow, contribute and do meaningful work.

What do we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Additional to a competitive salary, we also offer a comprehensive benefits package including:

• 25 days annual leave plus bank holidays
• Yearly pay reviews
• Contribution based pension scheme
• Life assurance
• Employee benefits platform (retailer discounts and much more)
• Private medical (after qualifying period)
• Ongoing learning and development opportunities
• Annual company event
• In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room

Our Values

We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.

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