Contract Director

Birmingham Source: WhatJobs

£80,000–£85,000

Contract Director - Cleaning Services

Location: Field-based
Salary: £80k-£85k
Contract: Full-time, permanent
Travel: Regular UK travel required

Are you an experienced senior operations professional with a strong background in commercial cleaning or facilities management?

Do you have a proven track record of leading large remote teams, managing complex contracts and taking full responsibility for P&L performance?

Our client, an established facilities management business, is looking for an experienced Contract Director to lead the delivery of cleaning services across a key division.

This is a senior leadership position with responsibility for operational performance, customer relationships, financial results and continued business growth.

The Role

As Contract Director , you will translate the organisation's strategic objectives into clear operational plans, ensuring contracts are delivered successfully, efficiently and within agreed budgets.

You will oversee the complete contract lifecycle, from tender and mobilisation through to ongoing service delivery and renewal. Building trusted relationships with customers will be central to the role, helping to maintain high service standards and improve contract retention.

Your responsibilities will include:

Taking overall responsibility for the division's operational and financial performance
Managing and delivering the P&L account
Developing and implementing short, medium and long-term operational plans
Overseeing the mobilisation of major new contracts, from tender stage through to successful delivery
Ensuring consistently high standards of cleaning and customer service
Building strong relationships with customers and central contract-management teams
Protecting commercial interests while supporting contract retention and renewal
Identifying opportunities for organic growth and additional service delivery
Reviewing operational processes and introducing improvements
Increasing productivity, service quality and cost efficiency
Establishing and monitoring operational KPIs
Analysing performance data and providing regular reports to the executive team
Identifying operational trends, risks and opportunities for improvement
Ensuring resources are allocated effectively across all contracts

Leadership and People Management

You will lead, coach and support a large remote team of operational managers and supervisors, creating a high-performing and results-focused culture.

You will:

Set clear objectives and performance expectations
Provide regular feedback, coaching and development
Support succession planning and talent mapping
Identify and develop future leaders within the business
Create a positive environment that encourages open and honest communication
Remove barriers to effective teamwork
Motivate colleagues through operational and organisational change
Ensure teams understand their impact on the wider business
Lead by example and promote a culture of continuous improvement

Working Across the Business

Collaboration will be an important part of this position. You will work closely with Finance, Sales, Marketing, HR, QHSE and other operational divisions to ensure activities remain aligned with wider business objectives.

You will lead cross-functional initiatives, share best practice and influence decisionmakers at every level of the organisation.