Senior CX Manager: Lead UK–NYC Customer Experience

London Source: WhatJobs
£65,000–£90,000

TodayTix Group in London is seeking a proactive CX Support Manager to lead the UK Customer Experience team, bridging London and NYC, and shaping day-to-day performance. You’ll manage CX Leads and Agents, own staffing and queue decisions, and collaborate with Ops, Product and Data to push AI-driven improvements across channels.

This role requires 5–6 years in CX with at least 2 years managing teams, plus strong written communication and a demonstrated ability to translate strategy into practical

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →

Back to all jobs

Help others hire with confidence

Reviews on Trustpilot

Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.