We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.
Duties:
Lead client discovery workshops to understand service management requirements and challenges
Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting
Support integrations, data migration, testing and deployment
Deliver client training, knowledge transfer and post-implementation support
Work closely with project teams and client stakeholders to continually improve HaloITSM solutions
Benefits:
Salary up to £80,000 depending on experience
Hybrid working
24 days annual leave plus bank holidays
Company pension, private healthcare and life insurance
Education and training opportunities
Experience required:
Previous experience implementing, configuring or supporting HaloITSM
Strong understanding of IT Service Management processes and ITIL principles
Experience gathering requirements and translating these into technical and process solutions
Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
Strong communication, consultancy and stakeholder management skills
HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.
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