Facilities Coordinator - Royal Albert Dock

Overview

Facilities Coordinator – Royal Albert Dock, Liverpool | CBRE UK

Location: Liverpool, England, United Kingdom

Role purpose

Assist in the day to day delivery of operational, placemaking, commercial H&S and ESG activities and initiatives for Royal Albert Dock Liverpool. Assist with maintaining operational excellence during periods where the Estate Manager is on annual leave or day to absences for meetings etc. To proactively manage the service delivery of estate partners.

Role specifics

The property is a mixed-use retail and leisure estate of historical importance. A large and iconic estate located on the Liverpool waterfront. The successful candidate will be part of a site team of 25+ comprising CBRE and contractor team members and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
• To conduct meter readings within all required buildings.
• To respond to requests for maintenance / technical assistance in person, via telephone and electronically.
• To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions.
• To identify and escalate situations requiring urgent attention.
• Route issues and requests to the correct resource, track progress and document resolutions.
• To liaise with tenants and deal with any operational queries they might have.
• To work in conjunction with the SFM ensuring a PPM and repair programme is in place.
• To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Any other duties as directed by your Line Manager.

Person Specification / Requirements

• Understand how the industry and stakeholders function, and the range of services available to clients.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client, supplier and customer relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the principles of contract law.
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.
• Know and be able to apply legislation relating to Health and Safety.
• Know and be able to apply legislation relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Oriented towards providing excellence in customer services.
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
• Willing to learn and expand the processes of the helpdesk function as the role progresses.
• Be able to communicate effectively verbally and in writing.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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