Desktop Support Team Lead

This range is provided by James Adams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you an experienced IT professional with a passion for leadership and hands-on support? Do you thrive in a fast-paced environment and enjoy mentoring a team while tackling complex technical challenges? If so, we want to hear from you!

The Role

We are seeking a Desktop Support Team Leader to lead and mentor a team of four IT support professionals and act as the point of escalation for technical issues. This role is perfect for someone with a strong background in deskside support, EUC (End User Computing), and Microsoft Intune who is eager to drive service excellence and improve IT support operations.

Key Responsibilities

1. Lead and support a team of four Desktop Support Engineers, ensuring high levels of service delivery.
2. Act as the primary escalation point for complex IT issues, troubleshooting and resolving problems efficiently.
3. Manage, configure, and maintain Microsoft Intune to support endpoint management and security.
4. Provide hands-on deskside and EUC (End User Computing) support , ensuring a seamless IT experience for end users.
5. Oversee IT incidents, requests, and problem management, ensuring timely resolutions.
6. Develop and implement best practices for IT support, driving continuous improvement.
7. Work closely with other IT teams to optimize support services and infrastructure.
8. Maintain clear and accurate documentation of IT processes, troubleshooting steps, and resolutions.

What We’re Looking For

1. Proven experience in a Desktop Support or End User Computing (EUC) role .
2. Strong technical expertise with Microsoft Intune and experience managing endpoint devices.
3. Previous leadership or mentoring experience , with a passion for developing team members.
4. Excellent troubleshooting and problem-solving skills, with a proactive mindset.
5. Ability to work effectively under pressure and manage multiple priorities.
6. Strong communication and interpersonal skills to liaise with stakeholders at all levels.
7. A customer-focused approach with a commitment to delivering high-quality IT support.

What’s in It for You?

1. Career growth opportunities in a dynamic IT environment.
2. Exposure to the latest technologies and IT best practices.
3. A collaborative and supportive team culture.

If you're a skilled Desktop Support Team Leader ready to take on a leadership challenge while remaining hands-on with cutting-edge technologies, we’d love to hear from you!

Apply now by submitting your CV and a brief cover letter outlining your experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services and Technology, Information and Media

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