Workforce Analytics & Insights Lead

Workforce Analytics & Insights Lead

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This is a senior Workforce Analytics role sitting at the heart of the People function, responsible for shaping how workforce data is used to inform decisions across the organisation.

You will own the People Balanced Scorecard and lead the delivery of workforce reporting, dashboards and insight for senior governance forums and executive stakeholders. This is not just a reporting role, you will define how workforce data is structured, interpreted and used to drive organisational performance.

Working closely with the Head of Organisation Effectiveness & Performance, you will turn complex people data into clear insight, trends and recommendations, helping leaders understand what is happening across the workforce and what actions are needed.

You will also play a key role in improving data quality, reporting standards and analytics capability, ensuring workforce insight is consistent, trusted and decision-ready across HR and Finance.

Key Responsibilities

• Own the People Balanced Scorecard, including definitions, reporting cadence and governance
• Deliver regular workforce reporting (weekly, monthly, quarterly and annual cycles) including dashboards and executive packs
• Translate complex people data into clear insight, trends and actionable recommendations
• Lead workforce planning analysis in partnership with Finance, including headcount, forecasting and workforce position tracking
• Design and build dashboards and reporting tools from scratch for HR and business leaders
• Develop insight across key workforce metrics including headcount, recruitment, turnover, attrition and absence
• Identify trends, risks and opportunities across the employee lifecycle using advanced analytical techniques
• Improve data quality, reporting standards and consistency of workforce definitions
• Support ad hoc deep-dive analysis to inform decision-making at senior level
• Partner with People, Finance, Data and IT teams to ensure a single source of truth for workforce data

Skills & Attributes

• Strong experience in workforce analytics, HR reporting or people data roles
• Advanced Excel skills with experience building dashboards and reporting tools
• Strong ability to turn complex data into meaningful insight and recommendations
• Experience working with HR and Finance stakeholders on workforce/headcount reporting
• Understanding of workforce metrics such as headcount, turnover, absence and recruitment
• Strong analytical mindset with attention to detail and data accuracy
• Comfortable working with ambiguity and building reporting structures from the ground up
• Confident stakeholder manager with ability to influence and challenge senior stakeholders
• Experience with data governance, reporting standards or KPI frameworks desirable

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing

Learn more about careers with us: careers

Your Application Journey

• Call with our Talent Acquisition team
• Introductory meeting with our Head of Organisation Effectiveness & Performance
• Technical interview and exercise to assess capabilities
• Competency-based interview with our CPO and Head of People

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

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