Blackapple Solutions Ltd in London seeks an ITSM Process Consultant with 10+ years of experience to lead ITSM implementations aligned with ITIL 2011 and ISO 20000.
You will guide delivery teams, define KPIs, conduct maturity assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy.
This permanent role offers on-site London work and opportunities to shape service management across clients including NIIT.
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