D365 Developer (Customer Insights) | Hybrid London

D365 CI-J Developer (Dynamics 365 Sales & Customer Insights - Journeys)

Location: Hybrid, City of London 2-3 days per week

Contract: Initial 12 month contract

Industry: Financial Services

IR35 determination: Inside

Rate: up to £500 per day

Our client (global financial services) is looking for 2 x D365 Developers (hands on experience with CI-J) to join their team based out of London. This role will involve hands-on configuration and solution development in Dynamics 365 Sales and Customer Insights - Journeys modules to enable scalable and impactful customer engagement capabilities. The successful candidate will work closely with business stakeholders to translate requirements into technical specifications, implement flows and automations using Power Automate, and ensure seamless integration with other enterprise platforms to enhance functionality and streamline processes.

Responsibilities:

• Configure and customize Dynamics 365 Sales module in alignment with evolving business requirements
• Develop and manage solutions using Customer Insights - Journeys to optimize customer engagement workflows
• Design and implement Power Automate flows that drive automation and process efficiency across the D365 ecosystem
• Collaborate with stakeholders to transform functional requirements into robust technical solutions
• Troubleshoot, maintain, and optimize existing configurations and custom solutions for performance, scale, and best practices
• Execute testing, updates, and enhancements, ensuring compliance with D365 and Microsoft standards
• Partner with cross-functional teams to integrate Dynamics 365 with Power Apps, SharePoint, and third-party applications
• Prepare technical documentation, including design specifications, configuration guides, and release documentation

Requirements:

• Proven experience in configuring and developing within Dynamics 365 Sales
• Hands-on expertise with Customer Insights - Journeys (CI-J) module functionality
• Strong proficiency in Power Automate for building and managing workflows and automation processes
• Solid understanding of the Dynamics 365 ecosystem, including Microsoft Dataverse, plugins, workflows, and custom entities
• Basic integration knowledge of D365 with other Microsoft tools and third-party applications
• Strong problem-solving and debugging capabilities with excellent attention to detail
• Effective communication and interpersonal skills to engage technical and non-technical stakeholders

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