We’re looking for a technically skilled, Application Support Analyst, working across the clients VisualFiles practise management system, to join a growing IT team in a well-established professional services environment. This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.
Benefits for the Visualfiles Support Analyst:
25 days holiday plus bank holiday rising over time
Enhanced pension
Bonus scheme
Cycle to work scheme
Eye test and flu jabs
Death in service
Sickness benefit allowance
Discount scheme
Bupa health scheme
The role of the Visualfiles Support Analyst:
Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within.
Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel.
Providing day‑to‑day IT support across hardware, software, and applications.
Managing integrations with third‑party tools and platforms.
Working closely with colleagues to identify opportunities for process improvement and implement solutions.
What we’re looking for:
Hands‑on experience in supporting and developing Visualfiles.
Experience within professional services
Experience with Power BI and Excel for reporting and analysis.
Confident diagnosing and resolving system or integration issues.
Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
Experience providing IT support in person, over the phone, and via email.
Highly organised, self‑motivated, and comfortable managing multiple priorities.
Code – INDITND
Job Tenure: Permanent
Salary: £30000 – £40000 per annum + 25+bank, bonus + more
Location: Taunton, Somerset
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
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