Multi‑Site Business Manager, Charlotte Tilbury – Boots Wales
40 hours per week, Full Time position, Permanent Contract, Doors: Swansea, Llantrisant
About Your Role
A Charlotte Tilbury Multi‑Site Business Manager is the life and soul of the counters, bringing commercial acumen, entrepreneurial spirit, and leadership to create a magical customer experience. They build genuine emotional connections with customers and colleagues, nurture a passion for exceptional products, and act as the ultimate role‑model for the team.
Key Accountabilities
Report to the Area Manager and drive an ultimate experience of the Charlotte Tilbury brand, exceeding KPIs and inspiring the team to deliver their best.
Serve as a customer experience pioneer, turning customers into ambassadors by selling spellbinding products and leading by example.
Coach and mentor the team, supporting development through on‑the‑job training, coaching, and ongoing support.
Collaborate and innovate across retail and head office, influencing and building lasting cross‑functional relationships.
Your Skills and Experience
Proven management experience at Deputy Manager level or above, with a track record of delivering exceptional results from KPIs to people performance, ideally in fast‑paced environments such as beauty, retail, or FMCG.
A true leader who believes that their strength is amplified by the team, inspiring the team to become the best versions of themselves and empowering them to think without limits.
Highly organised, a problem‑solver who can think on their feet with an innovative spirit, adapting style, implementing processes, and building routines.
Benefits
On‑the‑job training and attendance at Charlotte’s Magic Academy, combining art, commerce, and company values to empower the role.
Opportunity to disrupt processes positively and run your business like an entrepreneur with support from the Business Manager and wider business.
Scope for growth and progression to support personal development.
Exclusive early access to new product launches and a full Charlotte Tilbury look after probation.
Incredible staff discount and access to Tilbury Treats rewards platform for gym memberships, cinema tickets, and more.
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