Customer Success Manager - Logistics Tech

Customer Success Manager - Logistics Tech

Location: Central London, hybrid, 3 days in the office

Pod Talent is partnering with a rapidly growing AI technology business working with retail and e-commerce brands. The company helps customers improve performance and reduce costs through automation and data, and is looking for a Customer Success Manager to support its next stage of growth.

You will own customer relationships from the sales handover through onboarding, go-live and ongoing account management. Working with established enterprise brands, you’ll lead regular business reviews, analyse performance and resolve issues, ensuring customers get the most out of the platform. This role would suit someone who combines strong relationship skills with a structured, analytical approach.

Working closely with the CEO, sales and development teams, you’ll have exposure to the whole business and a real say in how customer success develops. It’s a small team where you can take ownership, improve processes and develop your role as the business grows, with equity giving you a stake in that journey.

Key responsibilities

• Manage 40+ existing customers, client onboarding from sales handover through to go-live.
• Build strong relationships with key contacts across enterprise accounts.
• Lead regular business reviews, presenting results, insights and next steps.
• Analyse customer data to identify issues and improve platform performance.
• Coordinate with development teams to resolve problems and deliver customer requests.
• Build clear onboarding, reporting and account management processes.

What we’re looking for

• A mandatory 3+ years of customer success or account management experience within Logistics SaaS or Supply Chain technology business.
• Experience supporting enterprise customers and managing demanding stakeholders.
• Strong analytical skills and confidence turning data into practical actions.
• A structured approach to managing onboarding, priorities and customer issues.
• Someone personable, proactive and comfortable taking ownership in a small team.

Why consider this opportunity?

• Work with major retail and e-commerce brands.
• Work directly with the founders and help shape customer success.
• Join a growing technology business with equity.
• Develop your skills through broad responsibility and access to learning opportunities.

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