Hotel Manager – 5 Lifestyle Boutique Hotel

Hotel Manager – 5* Lifestyle, Boutique Hotel

Kings Cross

Born in March 2007, The Megaro Hotel is a 49-bedrooms boutique hotel. Part of St Pancras Hotels group, this is unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking for a Hotel Manager for this wonderful property, someone that has 3 to 4 years’ experience in a similar position and is extremely passionate about boutique properties.

The Hotel Manager will be fully responsible for the day to day running & control of the Hotel Reception and guests’ journey, ensuring the property is run smoothly and the highest of customer service is delivered, liaising with both Reception and Housekeeping team, the Hotel Manager will be responsible for the development and maintenance of all standards, shaping the guest journey to the highest personalised and attentive service.

Reporting directly to the Director of Operations, the ideal candidate will be passionate, charismatic, very knowledgeable and experienced within the role in a 4 or 5-star independent/boutique properties.

The role requires someone with superb organisation and communication skills, bags of energy and charisma, a positive mindset, and hands on approach. It is essential to ensure all the departments are adequately briefed and always trained, leading the team by example.

The Hotel Manager will:

• manage and train the team so to guarantee great attention to details.
• ensure arrivals, check in & check out are managed smoothly and efficiently to the highest customer service level.
• experience in managing both front of house and housekeeping team.
• ideally be experienced in working with Guestline/Rezlynx PMS (although not a must to be considered for the position)
• be a system super user, updating guests’ history accordingly and understanding very well the management of room rates.
• be extremely knowledgeable regarding the company services, standards & products
• commercially and financially astute
• flexible on working hrs and duties
• possess a strong know-how in health and safety policies and procedures.
• be truly passionate about guests’ journey and will possess great attention to details.

If you are looking for a vibrant yet high end operation, no need to look any further.

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