Operations Manager - Boutique Bakery & Café

Operations Manager – Boutique Bakery & Café

Location: Central London

Beautifully crafted pastries, exceptional coffee and a customer experience that makes every visit feel special. Could you lead the teams behind it?

RND Recruitment is looking for an Operations Manager to join a premium boutique bakery and café business in Central London. Combining artisan baking with stylish surroundings, this business takes pride in products that look as good as they taste.

This is a hands‑on opportunity to oversee operations across multiple locations, bringing together talented bakery teams and welcoming front‑of‑house staff. Reporting to the General Manager, you’ll help create an environment where people thrive, service runs smoothly and quality shines through in every detail.

Your Role

• Lead daily bakery and café operations, ensuring production and shop teams work together to deliver fresh, beautifully presented products and excellent service.
• Support Shop Managers and Supervisors, overseeing staffing, rotas, recruitment, onboarding and team development.
• Keep a close eye on stock, ordering, waste and labour costs, balancing premium standards with efficient operations.
• Maintain high standards of food safety, allergen management, hygiene and shop presentation.
• Resolve operational challenges and coordinate equipment maintenance to keep production and service running smoothly.
• Support seasonal launches, promotions and product photography, ensuring teams and locations are ready.

About You

You know what it takes to run a busy bakery, pâtisserie, coffee shop or café , and you care equally about the products, the people and the customer experience.

You'll bring:

• Management experience in a quality‑focused bakery or café environment, ideally across multiple sites.
• A good understanding of bakery production and front‑of‑house operations.
• A confident, supportive leadership style and a willingness to work alongside your teams.
• Commercial awareness, with experience managing staffing, stock, waste and operational costs.
• Strong organisational skills, sound food safety knowledge and an eye for detail.

We welcome applications from Operations Managers, Area Managers, Multi‑Site Managers and experienced General Managers from bakery, pâtisserie and coffee shop businesses.

Why Join?

Work with products you can be proud of, lead teams with a passion for their craft and make a visible impact on a boutique business where quality and customer experience matter. You’ll work closely with the General Manager, with the opportunity to shape daily operations and put your ideas into practice.

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