DataVita is seeking a Service Desk Manager to lead and mature the support team across IaaS, BaaS, DRaaS, and Network services. You will build a structured path from 1st to 3rd line, act as escalation point, and own incident outcomes while hands-on in daily operations.
The role requires 5+ years in IT support leadership, ITIL proficiency, and strong stakeholder management. UK driving license is essential; data centre and MSP experience are a plus.
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