Team Manager, Data Integrity

Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.

Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.

Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.

The role:

We are currently looking for a positive and motivated manager to lead our Data Integrity team. In this role, you’ll set clear goals, keep performance moving in the right direction, and foster a culture of accountability so our outputs remain accurate and delivered on time. You’ll oversee our data integrity processes, ensuring Cifas databases are maintained to a high standard while managing consumer enquiries, complaints and DSARs promptly and in full compliance with legal and organisational requirements. By making the best use of resources and balancing workloads effectively, you’ll help ensure we meet our service levels and deliver confidently against our compliance risk framework.

Responsibilities & accountabilities:

Working alongside industry specialists, the successful candidate will be responsible for:

• Managing, supervising and motivating the Data Integrity team, providing regular feedback, coaching and support to drive high performance.
• Owning SLAs by setting, reviewing and delivering against them, monitoring performance metrics and MI, and reporting trends to senior leadership.
• Ensuring all complaints and DSARs are handled promptly, consistently, accurately and within legislative timeframes.
• Optimising team resources by planning and balancing workloads to meet service levels and align priorities with the compliance risk framework, including proactive compliance work.
• Serving as the main escalation point for complex queries or issues, resolving or escalating as needed.
• Identifying, recommending and documenting process improvements, working with colleagues to implement changes that enhance efficiency and data accuracy.
• Supporting the investigation and management of data breaches, following agreed procedures, collaborating with relevant teams, and embedding lessons learned into future improvements.
• Building and maintaining strong working relationships with internal and external partners, ensuring clear communication and delivery against agreed standards.
• Leading the development and delivery of training and guidance on data integrity, compliance and best practice, maintaining a structured programme and encouraging continuous improvement.
• Deputising for the Director of Compliance and Head of Operational Compliance, attending meetings as required and providing updates on progress and challenges.

To be successful in this role, you will have:

• Ideally, an A level education or equivalent and/or relevant previous work experience.
• Strong people‑leadership and performance‑management experience, able to motivate, develop and hold teams to high standards while driving continuous improvement.
• Previous experience working for a Cifas member.
• Solid understanding of Cifas data, its Handbooks and operational use, along with practical knowledge of fraud prevention, financial crime and data‑protection principles.
• Self‑motivated, resilient and improvement‑focused, identifying smarter ways of working and embedding meaningful, lasting change.
• Strong analytical and problem‑solving skills, able to stay calm under pressure, navigate challenges and deliver to deadlines.
• Excellent communication and interpersonal skills, with integrity, empathy and strong awareness of how decisions impact colleagues and stakeholders.
• Able to collaborate effectively and work confidently in a fast‑paced operational environment.
• Proficient in Microsoft Excel, Outlook and Teams.

In return we offer:

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
• Generous annual leave, plus bank holidays
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility and we're delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.

Closing date for applications is Wednesday 25th February 2026.

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