Case Management Support Analyst

Up to £40,000DOE | Office Based with Flexibility Tailored to theRole | Taunton

Our client is a well-established professional services organisation based in Taunton, where the IT department plays a vital role in driving operational efficiency and innovation. They are now looking for a technically minded Support Analyst to join their IT team,supportingand developing case management systems while helping to improve business processes through technology.

The Role

This is a primarilyoffice basedrole, with hybrid working available following successful completion of probation, so applicants should live within a reasonable commuting distance of Taunton. Experience withVisualfilesis highly desirable, though candidates who have developed or supported similar workflow or case management systems, and who are keen to learn and grow within a professional services environment, are just as welcome to apply.

Responsibilities for the Support Analyst:

• Develop and maintainVisualfilesworkflows, forms,templatesand automation
• Support and improve the organisation's case management systems and business applications
• Produce reports using SQL, PowerBIand Excel
• Provide day-to-day IT support to colleagues across the business
• Assistwith system upgrades,testingand implementations
• Support third-party system integrations
• Create andmaintaintechnical documentation, and deliver user training whererequired

Requirements for the Support Analyst include:

• Development experience using Visual Basic (VB) or a similar language
• Experience with workflow scripting and automation within a case management or business system
• Experience of screen, document and form creation and maintenance
• A solid understanding of database management principles
• Ability to create andmaintainworkflow and technical documentation(label)
• Strong problem-solving skills, attention to detail and confident communication of technical issues
• Knowledge of HTML, SQL,Visualfilesor a legal/professional services background isadvantageousbut not essential

Benefits:

• Salary of up to £40,000, depending on experience
• Hybrid working available following successful completion of probation
• The opportunity to develop specialist skills inVisualfilesand case management systems
• A varied role combining system development with hands-on IT support

If you are a technically minded IT professional looking to combine development work with hands-on support in a supportive, specialist environment, we would love to hear from you.

Note on Sponsorship:

We regret to inform you thatat this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates mustpossessvalid authorisation to work in the UK without requiring visa sponsorship.

Ref: 11351

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