Service Desk Analyst

Technical Engineer / Service Desk / 1st & 2nd Line

*Must be eligible for SC Clearance (lived in the UK for the last 5 years as minimum) with the right to work in the UK.

We're recruiting for a growing technology and cyber-focused business looking to hire a Technical Engineer to join its close-knit technical team.

This is an excellent opportunity for someone with a 1st/2nd Line Support, Service Desk or MSP background who wants exposure to a much broader technical environment and is interested in developing a career within the cybersecurity sector.

This isn't a highly specialised cyber security role. Instead, you'll gain hands-on experience across a wide range of technologies, supporting both internal and external customers, working on projects, helping deploy new solutions, and learning cyber security tooling along the way.

What You’ll Be Doing

• Providing 1st and 2nd Line technical support
• Managing and resolving tickets through a service management platform
• Supporting Windows, Microsoft 365 and endpoint environments
• Setting up, configuring and deploying new solutions
• Assisting with infrastructure and networking tasks
• Supporting security and cyber-related technologies
• Working directly with customers and users to resolve issues
• Getting involved in project delivery and technical improvements

What We’re Looking For

• Experience in a Service Desk, Technical Support or 1st/2nd Line Support role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing abilities
• Experience supporting Microsoft technologies and Windows environments
• MSP experience would be highly advantageous
• A genuine interest in technology and learning new skills

Why Apply?

• Great entry point into the cybersecurity industry
• Exposure to a wide variety of technologies rather than a narrow support role
• Small team with a flat structure and plenty of responsibility
• Opportunity to develop skills across support, infrastructure, networking, projects and cyber tooling
• Training and long-term career development available

If you're looking for a role that will accelerate your technical development and provide a pathway into cyber security, we'd love to hear from you.

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