Oracle Technical Support Lead (WMS)

Oracle Technical Support Lead - Warehouse Management Cloud (WMS)
Salary: Up to £95,000 + Benefits
Job Type: Permanent
Location: Belfast or London, UK
Working Pattern: Hybrid
Working Hours: 40 hours per week, Full Time

A globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment.

This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported.

Responsibilities for the Oracle Technical Support Lead - WMS:

• Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS)
• Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions
• Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment
• Work closely with integration teams to investigate and resolve technical integration issues
• Deliver WMS components as part of scheduled service releases
• Implement configuration changes and fixes across Oracle WMS modules
• Support inbound warehouse processes and associated WMS configurations
• Support end to end outbound fulfilment processes
• Provide expertise across warehouse inventory control, optimisation and inventory visibility
• Support License Plate Number (LPN) management and associated warehouse processes
• Configure warehouse structures, operational rules and fulfilment processes
• Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems
• Take ownership of WMS incidents through investigation, resolution and closure
• Provide technical guidance to wider support, integration and business teams

Essential Skills & Experience for the Oracle Technical Support Lead - WMS:

• Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud
• Experience configuring and supporting inbound warehouse processes
• Strong understanding of end to end outbound fulfilment
• Experience with warehouse inventory control and optimisation
• Strong knowledge of LPN Management
• Experience with inventory visibility and control
• Ability to design and configure warehouse structures and operational rules
• Strong technical troubleshooting skills across Oracle WMS environments
• Experience supporting integrations and reporting within a WMS environment
• Ability to investigate and resolve complex production incidents
• Strong communication and stakeholder management skills

Desirable Skills for the Oracle Technical Support Lead - WMS:

• Oracle WMS API experience, including REST and SOAP APIs
• XML and JSON
• Knowledge of underlying Oracle WMS core tables
• SQL query development
• Oracle SCM knowledge
• Experience working across complex enterprise warehouse and supply chain environments

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →