Application Support Analyst

Sheffield Source: WhatJobs

£32,000–£46,000

Sheffield | Gleeson Homes

Be the link between technology, business success, and continuous improvement. At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly.

What you’ll be doing

Investigate and resolve application incidents, service requests, and access queries
Support user administration, permissions, role changes, and system configuration
Manage tickets through SysAid and JIRA, maintaining accurate, auditable records
Work with business users, IT teams, and third-party suppliers to identify and resolve issues
Help test system updates, service packs, and application enhancements
Create and maintain knowledge articles, user guides, FAQs, and support documentation
Identify recurring issues and help turn support insights into meaningful business improvements
Contribute to business analysis activities by gathering requirements and supporting change initiatives

We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving.

You’ll ideally have

Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role
Experience supporting ERP or other business-critical applications
Strong troubleshooting and analytical skills
Excellent communication skills with the ability to explain technical concepts in plain English
The ability to manage multiple priorities and work effectively in a fast-paced environment
Strong organisational skills and attention to detail
A proactive approach to continuous improvement and knowledge sharing

Desirable but not essential

Experience with COINS ERP
Knowledge of user access management, integrations, upgrades, or ERP administration
Experience using SysAid, JIRA, SharePoint, Excel, and PowerPoint

Why join Gleeson?

This role offers the opportunity to become a trusted partner to both the business and IT teams, developing deep knowledge of our applications while contributing to wider business improvement initiatives.

You’ll join a collaborative team where your ideas are valued and where support activity directly influences future business and technology changes.

If you’re someone who enjoys solving problems, building relationships, improving processes, and making a real impact across an organisation, we’d love to hear from you.