Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
IT Asset Analyst
Overview
Service Intelligence/IT Asset Management is a critical function supporting the organisation running in control, monitoring/maintaining IT Asset Tools (BMC Discovery/Asset/CMDB & Flexera Flexnet Manager Suite/Data Platform), Lifecycle Management & Reporting. Providing key IT Asset Services to Vocalink Limited (VLL) & Vocalink International (VIL). There is a growing demand and expansion across VLL/VIL for increased Service Intelligence/ITAM Services.
This role reports to and supports the Manager, IT Asset Management
Role
This role will work across and in collaboration with Internal VLL/VIL stakeholders, other Vocalink and Mastercard functions such as Security, Platform Services, Internal Audit, Risk and Operational Resilience along with external customers.
Responsibilities Include
- Support the Lead Analysts with BMC Discovery baseline reporting, gap analysis and resolution of issues.
- Support the ITAM Manager with SME expertise on internal audit and controls for ISO27001, ISAE3000 & external vendor audits.
- Follow ITAM governance and encourage methodology compliance within VLL/VIL.
- Support Organisational focus and governance in relation to licencing/contractual requirements for key vendors.
- Promote best practice for the use IT Asset Management Tools and data sets.
- Manage IT Asset Management tools, oversee Software Asset Management and provide peer review/technical coaching for junior team members.
- Support the creation and use of Power BI Dashboards providing data views for business consumption.
- Assists with the development of enterprise-wide IT Asset Management administration standards and procedures.
- Maintain accurate tracking of all data points and related reporting.
- Manage business meetings and reviews ensuring appropriate documentation is provided / established and retained within the remit of this role.
- Create and maintain functional documentation and refreshes within the established cadence.
- 1st Line risk mitigation and remediation, working with the assigned Risk Champion to track and manage within the Business Support risk register.
Essential
All About You / Experience
- Ability to organise, manage and work effectively to accomplish multiple tasks.
- Experience with BMC Discovery/CMDB or similar tools.
- Experience with Flexera Flexnet Manager Suite/Data Platform or similar tools.
- Ability to analyse large data sets from multiple sources and present back in a meaningful format.
- Problem solving capabilities with ability to manage several issues simultaneously.
Desirable
- Understanding of Vocalink process and systems (e.g., Security, Platform Services, Internal Audit, Risk and Operational Resilience).
- Experience in the Payments Industry and some understanding of one or more payments systems.
- Ability to identify inefficient processes and propose enhancements.
- Industry knowledge on UK regulatory requirements.
- Experience working with 3rd Party Vendors and Resellers.
Key Competencies
- Organisation & Strategic Planning - shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change.
- Ability to drive positive and impactful change – integration of the various aspects of this governance requires ‘buy-in’ from stakeholders
- Communication / Reporting – the ability to communicate and report organisational issues, and resolution plans within several cross-functional teams.
- Leadership - displays positive and appropriate interpersonal skills providing a shared vision for team, influencing, and motivating them to achieve relevant goals, even when not having direct “line management” responsibility.
- Quality of work; Excellent quality and reliability with economical use of time/resources. Able to meet deadlines, even when priorities change at short notice. Creates outputs suitable for the audience they are intended for. Results oriented.
- Customer focus - takes time to fully understand stakeholder / customer needs or requirements and follows through actions to the right outcome.
Attitude & Personal Motivation - highly motivated and committed to the job and the company. Positively influences others and consistently generates new ideas for improvement in own area.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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