Delivery Manager

Narwhal Labs is the company behind DeepBlue OS — an autonomous revenue infrastructure platform that enables any business to answer every call, follow up every lead, and log every interaction across Voice, SMS, Email and WhatsApp. As an NVIDIA Inception Program Member and Google Partner, we are a 45-person team with our platform launching in May 2026. We build the infrastructure layer for serious businesses that want enterprise-grade revenue operations at a fraction of traditional cost.

We’re recruiting for an experienced Delivery Manager at mid or senior level to join our fast-paced, dynamic team, delivering cutting-edge projects.

Mid level - up to 70k DOE

Senior level - up to 90k DOE

The Role

Are you a skilled Delivery Manager with the ability to support multiple software engineering teams and deliver in a fast-paced environment? Are you looking for a new challenge in an expanding business that is at the curing edge of agentic ai? If so, this role could be just what you’re looking for!

You will be joining a young and dynamic team in our offices in Bristol. We are looking for someone with lots of enthusiasm with a desire to learn and succeed, a focused mind and a “Can Do” attitude.

Skill and Key responsibilities:

• Delivery plan definitions and delivery across one or more engineering teams.
• Own the delivery commitment to the business.
• Gathering delivery timescales either through working directly with the customer, business stakeholders and other Delivery Managers.
• Coaching teams to be predictable, sustainable, value driven and flexible.
• Support the team by collaborating with stakeholders to ensure the team has clarity on vision and goals.
• Maintaining team focus on committed goals, by removing blockers, managing dependencies and risks.
• Working across organisational boundaries, to help teams overcome obstacles and deliver the best value against constraints.
• Reporting on team progress towards goals, managing expectations and communicating effectively with stakeholders.
• Driving a continuous improvement mindset, and developing self-sufficient agile teams.
• Track metrics for delivery performance identifying problems where they occur.
• Communicate with stakeholders and coordinate with other Delivery Managers throughout the development lifecycle.
• Work as part of an agile team to deliver increments of value to production and ensure delivery commitments are met.
• Work as part of a trio (alongside engineering and product) to resolve issues and drive successful outcomes.
• May lead functional deliverables or workstreams.
• Participates in wider delivery excellence activities, ensuring we continually evolve our delivery management practices.
• May participate in recruitment within the delivery discipline.
• Produce other required collateral/artefacts such as release notes, reporting and training documents.
• Work with shared functions such as design and user experience.
• Works independently identifying solutions with minimal guidance.
• Communicate effectively and constructively, always looking for the best outcome for Narwhal and our customers.
• Trustworthy and dependable, does what they say when they say they will.
• Lives and breathes all of Narwhal’s values.

Experience:

• Strong knowledge and experience of cultivating high performing teams utilising Agile techniques.
• Delivered technical/digital products, working within constraints, meeting outcomes and driving business value.
• Experience of working across the full Software Development Life Cycle in a dynamic fast paced environment.
• Demonstrable experience applying Agile principles into real world practices
• Proven track record of successful collaboration across functions and disciplines
• Minimum of 2 years experience as a Delivery Manager
• Experience and knowledge of agile software development
• Outstanding written and oral communication skills
• Excellent time management and organisational skills
• Strong attention to detail
• Degree or equivalent in a business or IT related discipline or equivalent professional

Narwhal’s Values

Own It, Learn It — Mistakes happen when you're moving fast. We take responsibility, learn from them, and improve.

Speak Up — Good ideas don't wait for permission. We want everyone to share their thoughts and challenge constructively.

Stay Curious — We ask "why " more than "what ". Understanding the reason behind things helps us make better decisions.

We’ve Got Your Back — Nobody carries a hard week alone. If you're struggling, your team is there to support you.

Ask Before You Assume — We'd rather ask a "silly" question than guess and get it wrong.

Diversity Statement

We’re an inclusive company and believe that everybody has a voice. At Narwhal, you’ll get tons of opportunity to bring your ideas to the table regardless of your age, gender, sexuality, race, disability, or religion.

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