Senior Consultant (Operational Intelligence)

Growth Opportunity - Step into a role where you'll guide project delivery while mentoring junior consultants and shaping how we deliver intelligent, process-led transformation.

Real-Life Impact - From day one, you'll lead client-facing work that blends process excellence, automation, and AI to create meaningful operational change.

Flexible Working Hybrid model that allows you to work from our London office, client sites, or home.

Shape the Future - Contribute to internal IP, capability development, and the evolution of our delivery toolkits.

Empowering Your Development - We'll support you with tailored coaching, leadership opportunities, and structured development to strengthen your consulting craft and personal brand.

About the Role

Drive process-led business transformation by helping organisations identify, quantify, and realise value through process intelligence, process mining, analytics, automation, and AI-enabled operational improvement. Partner with business and technical stakeholders to improve operational performance, accelerate transformation programmes, and embed sustainable continuous improvement capabilities.

You will combine data-driven insight with consulting expertise to identify opportunities, shape solutions, and deliver measurable business outcomes across complex client environments.

What You will Do

• Identify process improvement opportunities through data analysis, process intelligence, and operational diagnostics.
• Deliver process mining and performance insights using platforms such as Celonis, SAP Signavio Process Intelligence, or similar technologies.
• Build value assessments, ROI models, business cases, and benefit realisation frameworks.
• Facilitate stakeholder workshops, value discovery sessions, and process improvement activities.
• Define transformation roadmaps, improvement initiatives, and implementation plans.
• Translate process intelligence insights into practical business transformation opportunities that deliver measurable operational, financial, and customer outcomes.
• Lead workstreams or smaller transformation projects, ensuring high-quality delivery, governance, and value realisation.
• Support the end-to-end transformation lifecycle, from discovery and diagnostic assessment through solution design, implementation, deployment, adoption, and benefits tracking.
• Build trusted relationships with stakeholders across business and technology functions, influencing decision-making and driving alignment.
• Present recommendations, insights, and realised value to senior and executive stakeholders.
• Mentor junior consultants and contribute to a collaborative, high-performing team culture.
• Support the development of Process Excellence and Operational Intelligence capabilities, methodologies, and best practices.
• Contribute to proposal development, proof-of-value engagements, solution shaping, account growth, and wider business development activities

Requirements

What We're Looking For

• 3+ years' experience in management consulting, transformation consulting, operational excellence, process intelligence, or a related field.
• Proven experience delivering process improvement, operational transformation, or business transformation initiatives within complex client environments.
• Experience leading workstreams and managing project deliverables as part of larger transformation programmes.
• Strong understanding of end-to-end business processes such as Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Hire-to-Retire.
• Experience with Celonis, SAP Signavio Process Intelligence, or similar process mining platforms.
• Strong analytical and problem-solving skills, with the ability to interpret complex datasets and translate insights into actions.
• Experience building business cases, value assessments, and benefits realisation plans.
• Strong workshop facilitation, stakeholder engagement, and stakeholder management skills.
• Ability to communicate effectively with both technical and non-technical audiences, including executive stakeholders.
• Experience presenting complex findings and compelling narratives that drive decision-making.
• Understanding of how people, process, data, and technology interact to drive operational performance and business outcomes.
• Experience supporting or delivering transformation initiatives from discovery and solution design through implementation and adoption.
• Proven ability to deliver measurable business outcomes in client-facing environments while building trusted stakeholder relationships
• You are eligible to work in the UK

Nice to Have

• Experience with SAP S/4HANA, SAP ECC, Oracle, or other ERP platforms.
• Experience establishing or supporting Process Excellence, Continuous Improvement, or Process Intelligence Centres of Excellence (CoEs).
• Knowledge of AI, intelligent automation, RPA, advanced analytics, and machine learning applications.
• Experience with automation and low-code platforms such as UiPath, Microsoft Power Platform, Appian, n8n, or Copilot Studio.
• BPMN 2.0 process modelling expertise.
• Experience with process governance, operating model design, value management, and performance management frameworks.
• Knowledge of emerging AI orchestration approaches, including copilots, agent-based workflows, and intelligent operations.
• Experience delivering operational or digital transformation initiatives across functions such as Finance, Supply Chain, Procurement, HR, Customer Operations, or Shared Services.
• Industry experience within Public Sector, Travel & Transport, Retail, Hospitality, Pharmaceuticals, or Higher Education.
• Experience working within multidisciplinary teams spanning business transformation, data, process excellence, automation, and technology delivery

What you'll gain from this role

Financial Perks Pension, company performance bonus, and travel allowance.

Health & Wellbeing Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Time Off 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

Career Growth In-house training, monthly 1:1 career path meetings, and support for professional certifications.

Recognition & Support Employee assistance program, birthday gift, and themed care packages.

Social & Sustainability Regular team meet-ups, social events, and sustainable company swag.

We have created a working environment where everyone can flourish!

Diversity, Equity, and Inclusion is something we take very seriously at Enfuse, not just because we advise our clients on it, but because we genuinely believe in its benefits for society, people, and our company.

Countless studies have told us that diverse teams perform better but for us, the most important thing is that diverse teams create a happy workplace.

We are an equal opportunity employer and truly embrace diversity in all its forms. We are committed to creating an inclusive environment for all of our people to flourish in by allowing our people to be their authentic selves at work.

We're B Corp Certified

At Enfuse Group, we're proud to be a B Corp certified consultancy. That means we hold ourselves to high standards of social and environmental impact, transparency and accountability. Not because we have to, but because it reflects who we are.

As we grow, we're committed to doing so responsibly. Making decisions that balance purpose and performance, supporting our people and communities, and continually improving the way we operate. For us, sustainability isn't a side initiative; it's embedded in how we build our business and deliver for our clients.

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