Head of Service Design & Transformation (Hybrid)

CityFibre is seeking a Head of Service Design to lead the design and evolution of operating models, end-to-end services and processes. You will work across business, technology and network teams to translate strategy into scalable, effective ways of working and support customers and the wider business.

You’ll drive enterprise operating models, process architecture and service design across journeys and value streams, delivering transformation across major programmes and collaborating with senior

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