Softcat is seeking a Head of Service Operations to lead the Unified Service Desk and to build the Service Operations team from a standing start. You will own the operational control model for live services and drive end-to-end incident, change and major incident processes across multiple towers and locations.
You will establish cross-location governance, set clear ownership and priority criteria, and work with senior stakeholders to maintain high service levels, performance and continuous
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Berkshire
I am working with a longstanding client with whom we have completed numerous contract and project assignments over the last three years.
Reading, Berkshire
Modern Workplace - Service Desk Analyst Location: Reading Rate: £240 Per Day Inside IR35 Contract: Three - Six Months SC Clearance is essential.…
London
L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group…
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