AI-First Support & Services Leader

Sona London is seeking a Director of Support and Services to lead an AI-first support function. This hands-on leadership role focuses on architecting agent behaviour, configuring systems, and scaling operations without proportionally increasing headcount.

You will partner with Product, ML, and Engineering to raise agent capability and improve customer outcomes. The ideal candidate brings 7+ years in customer-centric roles, deep experience with AI agents and LLMs, and a track record of

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