Service Advisor

We are currently seeking a highly skilled Service Advisor to join our client's well-established independent dealership in Warwick. This is an excellent opportunity for an experienced professional to contribute to a reputable business renowned for delivering exceptional customer service and fostering a supportive working environment.

Benefits of a Service Advisor

• Starting salary of £30,000+ depending on experience
• Monday to Thursday working hours from 8:00am to 5:30pm
• Friday hours from 8:00am to 3:30pm
• No weekend working required
• Subsidised gym membership at onsite facilities
• Uniform provided
• Opportunity to work within a growing, supportive independent dealership
• Professional development opportunities
• Contributory occupational pension scheme

Duties of a Service Advisor

• Booking customers in for servicing, MOTs, warranty work, and general repairs
• Preparing job cards and managing the daily workshop workload efficiently
• Greeting customers in a professional and friendly manner
• Providing regular updates to customers throughout repair processes
• Reviewing vehicle health checks with technicians and discussing advisory work with customers
• Ordering parts and ensuring availability for scheduled work
• Preparing invoices and conducting vehicle pre-collection checks
• Managing courtesy cars and vehicle movements
• Handling customer queries professionally and resolving issues promptly
• Collaborating closely with technicians, Parts, MOT, and Sales departments to optimise workshop productivity

Requirements of a Service Advisor

• Previous experience as a Service Advisor or in an Aftersales role within the automotive industry
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage a busy workload effectively
• Genuine interest in cars and the automotive sector
• Professional, customer-focused attitude
• Ability to work well as part of a team and independently

If you meet the above criteria and are looking to progress your career as a Service Advisor in Warwick, we invite you to apply for this exciting opportunity.

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