Hard Services Facilities Manager

Location: Based at one of our sites in London, East Anglia, Cambridge or Middlesex, with regular travel between locations

Salary: London £67,073, all other locations £65,288

Flexible working: Full-time, 36 hours per week (London) or 37 hours per week (all other locations). This is a site-based role with no home working, although flexible start and finish times are available. Occasional weekend working (approximately once per quarter) is required to support planned site shutdowns, with time off in lieu and accommodation provided where necessary.

About us

MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, then work with a range of partners, including MI6 and GCHQ, to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations on how to keep themselves safe. A role in MI5 means you'll undertake unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.

The role

As our Hard Services Facilities Manager, you’ll oversee the delivery of high-quality service management and maintenance across key parts of our property portfolio. You’ll work closely with fellow technical managers to evaluate and implement technical solutions to a range of issues, from physical and structural matters to mechanical systems. In doing so, you’ll help ensure the resilience of our secure facilities as well as the safety of those working within them.

Managing a team of 8 to 12 experienced engineers, you’ll provide technical leadership across our sites. Day-to-day, you’ll work with these teams and key stakeholders to ensure we deliver a joined-up, reliable facilities management service. You’ll also regularly engage with our facilities management partner, maintaining a positive working relationship and ensuring all voices are heard. Through robust technical discussions, you’ll influence decision-making, challenge assumptions and drive the best outcomes.

As part of a wider team of facilities managers, you’ll contribute to delivering high levels of customer service across MI5. In short, this is an exciting, unique and vital role, offering plenty of variety and opportunities for collaboration.

About you

You’ll have significant and demonstrable experience in hard services facilities management at a senior level, with technical expertise across mechanical, electrical and plumbing systems. Alongside a degree in a relevant discipline, such as engineering, mechanical engineering, electrical engineering or a related field, you’ll bring a solid technical foundation to the role. Experience managing a multi-million-pound facilities management contract through a strategic supplier partner is essential. You’ll also hold a full UK driving licence.

As a senior leader, you’ll have experience leading and developing teams within this field. Collaborative, adaptable and intuitive, you’ll be confident liaising with people at all levels of expertise and developing effective working relationships with colleagues, customers and suppliers. A proactive and strategic approach to asset management comes naturally to you. And, of course, you’ll be committed to continuous improvement and operational excellence in all that you do.

Training and development

Upon joining, an extensive two-week induction programme will introduce you to our estates, including opportunities to meet team members, visit different sites, and engage with customers and supplier partners.

Throughout your career with us, you’ll be encouraged to further develop your own skills and abilities. We offer extensive learning opportunities in areas related to your field of work and provide a personal development fund should you wish to upskill in a way that benefits the role.

As you develop in the role, there may be opportunities to take on additional responsibilities, including managing the wider facilities management portfolio as additional sites are added. These opportunities would typically be considered once you have been in post for 12 to 18 months.

Rewards and benefits

You’ll receive a starting salary of £67,073 if you’re London-based or £65,288 for all other locations, plus a range of other benefits including:

• 25 days’ annual leave, automatically rising to 30 days after 5 years' service, plus an additional 10.5 days public and privilege holidays
• opportunities to be recognised through our employee performance scheme
• a dedicated development budget
• an interest-free season ticket loan
• facilities such as a subsidised gym, restaurant, and on-site coffee bars (at some locations)
• paid parental and adoption leave

What to expect

Our recruitment process is fair, transparent and based on merit. Here is a brief overview of each stage, in order:

• An initial online application form, including pre-screening questions to ensure you meet our eligibility criteria
• An online Situational Judgement Test (SJT), rating the appropriateness of your responses to a series of short scenarios. The SJT tests criteria important for all roles in our organisation
• An application sift reviewing your motivation, skills and a competency question
• A motivation and competency-based interview that may include technical questions
• If successful, you’ll receive a conditional offer of employment

Please note you must successfully pass each stage of the process to progress to the next. Your application may take around 6 to 9 months to process, including vetting, so we advise you to continue any current employment until you have received your final job offer.

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