Housing administrator

We are currently recruiting for a Housing Administrator to join a large, community-focused housing provider based in Plymouth. This is a great opportunity for an organised and customer-focused individual looking to develop their housing administration experience.

The role will initially be office-based in Plymouth while training is completed, before moving to a flexible hybrid arrangement, typically with three days working from home and two days in the office, subject to team requirements. You will provide day-to-day administrative and customer service support to the Housing Choices team, assisting with the administration of mutual exchanges and ensuring residents are kept informed throughout the process.

Key responsibilities include:

• Monitoring and managing the mutual exchange inbox.
• Responding to resident enquiries by telephone and email.
• Keeping residents updated on the progress of their mutual exchange.
• Coordinating appointments between residents and property inspectors.
• Submitting requests for property inspections, gas safety checks and electrical safety checks.
• Liaising with residents, inspectors and internal teams.
• Preparing deed of assignment paperwork accurately and efficiently.
• Maintaining accurate and up-to-date administrative records.
• Supporting the wider Housing Choices team with general administration.

About You

• Strong administration and organisational skills.
• Excellent attention to detail.
• Confident communicating with customers by telephone and email.
• Comfortable using IT systems and able to learn new software quickly.
• Able to manage competing priorities and work effectively with limited supervision.
• Strong communication and customer service skills.
• Organised and confident coordinating appointments, documentation and processes.
• Previous housing or mutual exchange experience is desirable but not essential.
• A proactive attitude with a willingness to learn and develop.

What's on Offer

• £18-£19 per hour, Umbrella.
• Initial 3-month temporary contract , with potential for extension.
• Office-based training in Plymouth initially, moving to flexible hybrid working thereafter.
• Opportunity to work within a large and established housing organisation.
• Potential for the role to be extended as longer-term resource requirements are reviewed.
• Immediate start and Interviews available remotely

If you’re organised, customer-focused and looking for an opportunity to develop your administration experience within the housing sector, we’d love to hear from you.

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