Guest Experience Lead — Fast, Friendly Service

KFC Scotland is seeking a Guest Experience Lead to be the friendly face that makes guests feel welcome, answer questions, and help with digital orders so service stays fast. You’ll spot issues, support the team, and raise the bar for great service every day.

Core duties include greeting guests with energy, knowing the menu, guiding guests through kiosks and the app, keeping lines moving, and handling complaints with calm professionalism. If you’re willing to be yourself, you’ll fit right in.

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