Team Leader

Team Leader

Department: Retail

Employment Type: Full Time

Location: London

Description

REFY are seeking a Team Leader to join our team within the beauty department at Selfridges, Oxford Street, London.

In this role, you will lead by example, motivating and empowering a team of Brand Consultants to achieve exceptional results, inspire customer loyalty and ensure every touch point reflects REFY’s standards. You’ll work closely with management to coach and develop your team, putting customer experience and brand values at the center of everything we do.

KEY RESPONSIBILITIES

Sales and Customer Experience

• Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
• Engage with customers to showcase REFY products and provide personal consultations
• Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.

Business Performance

• Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
• Assist your team in achieving sales targets through collaborative goal-setting.
• Record accurate sales information weekly to monitor performance.
• Build strong partnerships with brands and retailers.
• Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
• Support management in executing impactful in-store events and activations during peak seasons.

Team Development and Leadership

• Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
• Cultivate a team culture built on trust and open communication
• Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Demonstrated expertise in coaching and developing team members
• Excellent interpersonal skills and ability to connect with diverse customers and team members
• A passion for the beauty industry and luxury retail environments
• Demonstrated success in achieving individual and team sales and KPIs
• Experience in inventory management and visual merchandising
• Availability for a flexible schedule, including weekends
• Skilled at engaging with all management levels and fostering collaborative, positive business relationships

OUR BENEFITS PACKAGE

• Holiday Allowance : 33 days annually.
• Commission Structure : Rewarding performance-based incentives.
• Professional Development : Visits to HQ for education and growth opportunities.
• Family Leave: Enhanced support for new parents.
• REFY Product Perks: Monthly allowance + exclusive discounts.
• Regular Social Events: Team-Building days and seasonal parties.
• Vitality Health Insurance: Health coverage with added benefits.
• Perkbox: Access to a range of discounts, rewards and wellbeing perks.

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