Retail Business Manager

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Retail Business Manager for Creed in the Harrods Knightsbridge, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

This is a full‑time role 5 days, 37.5 hours per week.

Purpose of the role

As an Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Including but not limited to:

Product Knowledge and Team Leadership

Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.

Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.

Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.

Customer Service

Deliver exceptional customer service to create memorable experiences and foster brand loyalty.

Visual Presentation

Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role is responsible for every aspect of the day‑to‑day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors is to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Creating a Luxurious Customer Experience

• Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Sales and KPI Achievement

• Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence

• Maintain operational excellence, driving sales and profitability.

Clienteling Skills

• Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review

• Develop and implement a robust sales plan, setting financial targets and KPIs.
• Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management

• Manage stock levels.
• Stay informed about retail industry trends and competitor activities.

Skills/Experience Required

• Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• High attention to detail and creative problem‑solving skills.
• Experience in client/customer interactions.
• Proficiency in MS Office programmes.

Key Personal Qualities

• Are highly organised team players with effective communication skills.
• Are eager to learn and share knowledge.
• Demonstrate a proactive and flexible approach.
• Exhibit excellent time management, organisational, and prioritising skills.

Location

This role is based in Harrods Knightsbridge.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

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