Integrated Logistics Support Manager (MILSM) (SC Cleared) - Permanent

Key Responsibilities

• Integrated Logistics Support Management
• Lead the development, implementation and maintenance of the ZODIAC Integrated Logistics Support strategy.
• Ensure compliance with Def Stan 00-600 and supportability requirements.
• Develop, maintain and assure Integrated Logistics Support Plans (ILSPs) throughout the programme life cycle.
• Ensure supportability requirements are captured, managed and evidenced throughout delivery activities.
• Through-Life Support Planning
• Develop and maintain sustainable support solutions that enable operational readiness and enduring capability.
• Produce and maintain Through-Life Management Plans and In-Service Support Plans.
• Coordinate support planning across hardware, software, hosting environments, training, documentation and service management functions.
• Support the transition of capability into service and ongoing sustainment.
• Supportability Engineering
• Lead analysis of reliability, availability, maintainability and supportability requirements.
• Ensure supportability considerations are reflected in system design decisions and architectural trade-offs.
• Develop support concepts that optimise operational effectiveness while minimising through-life support costs.
• Oversee obsolescence, asset management and configuration management considerations.
• Managing Agent and Supplier Assurance
• Act as the MOD intelligent customer for ILS activities delivered by the Managing Agent and supporting suppliers.
• Review, challenge and assure supplier-produced supportability artefacts and recommendations.
• Monitor supplier performance against contractual supportability obligations.
• Ensure support arrangements remain aligned with operational and business requirements.
• Service Transition and Operational Readiness
• Lead support planning for transition into service and achievement of Initial Operating Capability (IOC) and Full Operating Capability (FOC).
• Coordinate operational readiness assessments and supportability assurance activities.
• Ensure support organisations are appropriately trained, equipped and prepared to sustain the capability.
• Support trials, exercises and operational evaluation activities where required.
• Stakeholder Management
• Build effective working relationships across Army HQ, Defence Digital, NADG, Front Line Commands, support organisations and industry partners.
• Provide expert logistics support advice to programme leadership, users and technical teams.
• Coordinate supportability activities across multiple stakeholders and delivery teams.
• Governance, Assurance and Risk Management
• Provide supportability assurance to programme governance forums and senior stakeholders.
• Maintain logistics risk registers and develop effective mitigation plans.
• Identify and manage risks affecting operational availability, resilience and sustainment.
• Support internal and external assurance reviews, audits and investment approvals.
• Key Deliverables
• Integrated Logistics Support Plans (ILSPs)
• Through-Life Management Plans
• In-Service Support Plans
• Supportability Strategies and Supportability Cases
• Support Concepts
• Service Transition Plans
• Sustainment and Maintenance Plans
• Obsolescence Management Plans
• Business Continuity and Service Recovery Plans
• Reliability, Availability and Maintainability (RAM) Assessments
• Operational Readiness Assessments
• Logistics Risk Registers
• Supplier Performance and Supportability Assurance Reports
• Governance and Assurance Reports
• Essential Qualifications
• Recognised Integrated Logistics Support (ILS) qualification or equivalent professional experience.
• Defence logistics, engineering or supportability management qualification.
• APMP Practitioner.
• MSP Foundation or Practitioner.
• PRINCE2 Practitioner.
• ITIL Foundation (or higher).
• Degree in Engineering, Logistics, Information Systems, STEM discipline or equivalent professional experience.
• Essential Experience
• leading Integrated Logistics Support activities within complex Defence programmes.
• developing and implementing through-life support solutions for military, digital or information-enabled capabilities.
• applying Def Stan 00-600 and Defence supportability frameworks.
• managing and assuring supplier-delivered supportability activities.
• supporting capability transition into service and in-service sustainment.
• working across Defence, industry and operational stakeholder communities.
• identifying and managing supportability, availability and sustainment risks.
• developing supportability strategies, plans and assurance evidence for senior decision makers.
• Desirable Experience
• Previous appointment as an Integrated Logistics Support Manager (ILSM) within Defence Digital, DE&S, Front Line Command or equivalent Defence organisation.
• Experience supporting CIS, digital, cloud-hosted or military information systems.
• Understanding of Army ISTAR processes and operational information flows.
• Understanding of deployed military operations and tactical communications environments.
• Experience working within Defence acquisition, delivery or support organisations.
• Familiarity with ITIL service management processes and digital service transition.
• Experience supporting operationally deployed or expeditionary capabilities.
• Person Specification
• The successful candidate will demonstrate the ability to operate effectively within a complex Defence environment, balancing operational needs, programme priorities and supportability requirements to deliver sustainable military capability.
• Leadership and Influence
• Able to lead supportability activities across a diverse stakeholder community without direct line management authority.
• Confident influencing technical, commercial and programme decisions.
• Demonstrates personal accountability and ownership of outcomes.
• Stakeholder Management
• Builds strong relationships across MOD, Army HQ, Defence Digital, industry partners and support organisations.
• Communicates complex technical and logistics issues clearly to both specialist and non-specialist audiences.
• Able to operate effectively within a Matrix-managed environment.
• Strategic Thinking
• Understands the relationship between supportability, operational effectiveness and through-life cost.
• Considers long-term sustainment implications when evaluating capability and service decisions.
• Balances immediate operational requirements with future support needs.
• Analysis and Problem Solving
• Demonstrates strong analytical capability and professional judgement.
• Identifies supportability risks and develops pragmatic, evidence-based solutions.
• Uses data and assurance evidence to support decision-making.
• Planning and Delivery
• Able to manage competing priorities across multiple workstreams.
• Demonstrates strong organisational skills and attention to detail.
• Delivers high-quality outputs to agreed timescales.
• Collaboration and Adaptability
• Works effectively across programme, engineering, commercial, operational and supplier teams.
• Encourages collaboration and knowledge sharing.
• Remains effective in complex, uncertain and fast-paced environments.
• Behaviours
• The following behaviours will be assessed during recruitment and selection:
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace
• Working Together
• Seeing the Big Picture

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